C9X AI and Automation
Practical AI built into the way your business already works.
C9X helps Australian businesses design, integrate and manage AI voice agents, assistants, automations and custom workflows that remove repetitive effort without losing human control.
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Businesses That Trust Us
From first helloto fully handled.
C9X voice agents hold the conversation, take action across your systems, support every channel and keep work moving when your team is busy.
Conversation
Talks like your business
Answers naturally, asks the right questions, captures intent and keeps the caller moving without making the experience feel robotic.
Orchestration
Does the actual work
The moment intent is clear, C9X can book, confirm, notify, update records and trigger approved workflows across connected systems.
IntentBookVerifyNotifyCRM
Channels
Meets people where they are
Voice, email, SMS, Teams and web enquiries can be kept in one operational flow so context is not scattered between tools.
VoiceSMSEmailTeams
Always on
Never lets work sit idle
After hours, overflow, weekends and busy periods can still be handled with clear rules for escalation and human support.
NightsWeekendsOverflow
Production-ready AI agents for the work your industry repeats.
Whether it is bookings, intake, support, follow-up or after-hours coverage, C9X designs voice agents and automations around the systems, compliance needs and customer journeys your team already manages.
Contact Centres & Support
Reduce call load and overflow by letting C9X handle tier-1 enquiries, triage requests and escalate with complete context.
Retail & Multi-site
Answer store calls, track orders, manage FAQs and route local requests across locations without slowing your teams down.
Professional Services
Qualify enquiries, schedule consultations, capture intake details and update CRM or matter systems before staff step in.
Healthcare & Clinics
Manage appointment requests, reminders, basic intake and after-hours support with approved scripts and clear escalation.
Real Estate
Respond to property enquiries, schedule inspections, capture lead details and notify agents even outside business hours.
Field Services
Book jobs, confirm windows, capture issue details and create service tickets while customers are still on the call.
C9X case studies
Practical examples of agentic voice AI at work.
Two focused examples showing how C9X can handle high-volume conversations, complete approved actions and preserve human teams for the moments that need judgement.
Illustrative solution brief
Delivery Disruption Response
When weather, depot congestion or missed delivery connections trigger high customer demand, C9X can identify the shipment, interpret operational data and explain the next available action in plain language.
Delivery status and disruption explanation
Redelivery, collection or case creation
Human escalation for urgent or disputed deliveries
Resolve routine delivery disruption at scale while preserving people for exceptions that require human judgement.
Read full briefIllustrative use case
Teams Phone Support Automation
For Microsoft Teams Phone environments, C9X can answer routine support calls, understand the caller’s issue and either complete an approved action or transfer to the right Teams user or queue.
Teams calling support triage
Ticket creation and follow-up actions
Context-rich handover to support staff
Reduce repetitive phone support load while keeping human teams connected for sensitive or complex requests.
Auto-resolve L1 requests
Human-like C9X agents understand intent, resolve routine customer requests and route complex issues automatically to the right team.
Automated post-call workflows
Call summaries, CRM updates, follow-ups and escalations are handled instantly, so staff can focus on higher-value customer relationships.
Unified knowledge base
Give every C9X voice agent one approved source of truth across SOPs, tickets, chats, inboxes, documents and workflow history.
Everyday calls. Extraordinary outcomes.
24/7
call and workflow coverage
<2s
target response handoff
One
connected customer context
Human
review and escalation paths
Secure
guardrails for approved actions
Outcome engine
Turn conversations into outcomes.
C9X connects voice, assistants, automation and business systems so every interaction can move toward a useful next step.
Move enquiry to outcome
Signal
New high-value call
Decision
Book senior consultant
Action
Send summary and next steps
Long-horizon planning
Break complex business outcomes into specific steps that improve over days, weeks or months.
CRM
M365
Desk
API
Customer context
Connect conversations, customer history, systems and touchpoints so every interaction starts with context.
Memory
- Recently requested support
- Multi-site account
- Preferred contact owner
Decisioning
Route to the correct workflow...
Agent confirms the next step
Outcome optimisation
Guide decisions toward the next best action while staying inside your business rules and guardrails.
Signal
Inbound call missed
API
Check CRM and calendar
Voice
Call back and confirm booking
Proactive engagement
Respond to real-world signals by triggering approved workflows across calls, email, chat and internal systems.
C9X capabilities
AI that answers, assists, automates and improves operational work.
C9X is not a library of disconnected AI tools. It is a managed capability layer for the business processes your team already runs every day.
Capability
Never miss a call, lead or support request again.
AI Voice Agents
C9X AI Voice Agents handle inbound and approved outbound calls, qualifying leads, booking appointments, answering approved questions and escalating complex queries to your team.
Answer inbound calls
Qualify and book
Update connected systems
Escalate with context
Connected by design
Your voice agent should work inside your business - not beside it.
Connect C9X with your phone system, CRM, Microsoft environment, calendars, inboxes, ticketing platforms and proprietary tools - so every conversation can lead directly to action.
Microsoft 365
Connect Outlook, Teams, SharePoint and approved Microsoft environments so the agent can access relevant information, coordinate follow-ups and support internal workflows.
Microsoft Teams
Transfer calls, notify staff and pass complete conversation context into Teams when a customer needs human assistance.
CRM Platforms
Find, create and update customer or lead records directly from the conversation - without requiring staff to re-enter the information.
Calendars & Bookings
Check availability, schedule appointments, move existing bookings and send confirmations during the call.
Phone Systems & SIP
Connect the AI agent with existing business numbers, call routing, SIP services and approved telephony environments.
Ticketing & Service Desk
Create support tickets, capture issue details, assign priority and escalate urgent requests to the appropriate team.
Email & Shared Inboxes
Send confirmations, summaries and follow-up messages while keeping shared inboxes updated with the caller request and outcome.
Custom Systems & APIs
Connect proprietary platforms, internal databases and specialised workflows through secure, purpose-built integrations.
Built around your environment
Your systems do not need to be replaced. C9X designs the agent around your existing communications, workflows and operational requirements.
Discuss your integrationsC9X + Microsoft Teams Phone
Set up AI agents for Microsoft Teams Phone.
Connect the C9X AI Voice Agent with your Teams Phone environment to answer calls, resolve routine enquiries and complete approved actions before your team needs to step in.
When human support is required, the agent can route the caller to the appropriate Teams user or call queue with the conversation context already captured.
Answer and understand
Handle inbound conversations, recognise caller intent and respond using approved business knowledge.
Complete actions
Create tickets, book meetings, update customer records and trigger connected workflows during the call.
Transfer through Teams
Route complex, sensitive or high-value calls to the appropriate Teams user, department or call queue.
Pass the full context
Provide the receiving team member with the caller’s details, request and conversation summary before handover.
C9X handles the routine conversation. Microsoft Teams keeps your people connected when human judgement is required.
Built for business
Enterprise-ready C9X capabilities
Everything a growing organisation needs to deploy AI voice agents and workflow automation with control.
Managed support model
C9X is supported by a C9 team that monitors, improves and helps operate the agent after launch.
Dedicated deployment support
Design, testing, rollout and handover are guided by specialists who understand communications and business systems.
SSO, OAuth and role controls
Connect approved Microsoft and business environments with access patterns that match how your team works.
Scalable infrastructure
Build agents and automations around growing call volumes, seasonal spikes and multi-site operational needs.
AI guardrails
Define approved knowledge, allowed actions, escalation rules and review points before automation goes live.
Security-conscious delivery
C9X is designed around data handling, permissions, auditability and the governance standards your business runs on.
Managed implementation
From AI idea to production workflow.
C9X helps you decide what should be automated, what should stay human and how to move from pilot to reliable daily use.
01
Discover
Identify practical AI opportunities, operational constraints and the business outcome worth improving.
02
Design
Shape the workflow, knowledge, guardrails, human review points and connected systems.
03
Create
Build the agent, assistant, integration or automation with realistic testing and team feedback.
04
Operationalise
Launch carefully, monitor performance and improve the capability as work changes.
Governed AI
Human accountability stays in the workflow.
C9X designs AI capability with approved knowledge, controlled actions, review paths and escalation rules so automation supports your people instead of bypassing them.
Approved knowledge
AI uses defined business information and connected sources.
Controlled actions
Automations act inside agreed workflows and permission boundaries.
Human review
Sensitive or uncertain work can be routed back to people.
Continuous improvement
Outputs, outcomes and exceptions are reviewed over time.
Common Questions
Frequently Asked Questions
C9X is C9 GROUP’s AI and automation capability for voice agents, AI assistants, workflow automation, system integrations and custom AI solutions. It is designed around the tools, processes and controls your business already uses.