Your privacy, clearly explained
C9 GROUP uses limited browser storage to remember your choices and, only with your permission, understand how this website is used and offer live chat.
No Google Analytics, Microsoft Clarity, or live chat data is sent unless you actively consent.
Technologies we use
We keep the categories simple and use only the storage needed for the purposes described below.
Necessary storage
Remembers your privacy decision so we can honour an acceptance, rejection, or withdrawal.
Site preferences
Remembers an audience option only when you explicitly select one. It does not track you across other websites.
Optional analytics and live chat
Google Analytics 4, Microsoft Clarity, and live chat load only after you actively consent.
Storage inventory
Every cookie or browser-storage item currently used by this website.
| Technology | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| c9_cookie_consent_v1 | C9 GROUP | Necessary | Stores your privacy choice so the site can respect it. | 6 months |
| c9_audience | C9 GROUP | Site preference | Remembers an audience option only when you explicitly select one. | Until removed |
| _ga | Google Analytics | Analytics | Distinguishes visitors after analytics consent. | 13 months |
| _ga_<measurement-id> | Google Analytics | Analytics | Maintains session state after analytics consent. | 13 months |
| _clck | Microsoft Clarity | Analytics | Stores a site-specific Clarity user identifier and preferences after analytics consent. | 1 year |
| _clsk | Microsoft Clarity | Analytics | Connects page views into a single Clarity session after analytics consent. | 1 day |
| CLID, ANONCHK, MR, MUID, SM | Microsoft Clarity | Analytics | Supports Clarity measurement, browser identification, and Microsoft service synchronization after analytics consent. | Session to 1 year |
| Live chat cookies and browser storage | Live chat provider | Live chat | Enables the live chat widget, visitor conversation continuity, and chat support features after optional consent. | Session to vendor controlled |
c9_cookie_consent_v1NecessaryStores your privacy choice so the site can respect it.
- Provider
- C9 GROUP
- Duration
- 6 months
c9_audienceSite preferenceRemembers an audience option only when you explicitly select one.
- Provider
- C9 GROUP
- Duration
- Until removed
_gaAnalyticsDistinguishes visitors after analytics consent.
- Provider
- Google Analytics
- Duration
- 13 months
_ga_<measurement-id>AnalyticsMaintains session state after analytics consent.
- Provider
- Google Analytics
- Duration
- 13 months
_clckAnalyticsStores a site-specific Clarity user identifier and preferences after analytics consent.
- Provider
- Microsoft Clarity
- Duration
- 1 year
_clskAnalyticsConnects page views into a single Clarity session after analytics consent.
- Provider
- Microsoft Clarity
- Duration
- 1 day
CLID, ANONCHK, MR, MUID, SMAnalyticsSupports Clarity measurement, browser identification, and Microsoft service synchronization after analytics consent.
- Provider
- Microsoft Clarity
- Duration
- Session to 1 year
Live chat cookies and browser storageLive chatEnables the live chat widget, visitor conversation continuity, and chat support features after optional consent.
- Provider
- Live chat provider
- Duration
- Session to vendor controlled
Manage your choices
You can accept, reject, or change your optional analytics and live chat preference without losing access to the website. Removing the consent record in your browser means we will ask for your preference again.
First and third parties
C9 GROUP consent and audience preferences are first-party browser storage. If you accept optional tools, Google Analytics, Microsoft Clarity, and our live chat provider receive website-usage or chat-related information and may process it outside Australia.
Some visual assets load from external providers. They may receive ordinary network information, such as your IP address and browser details, when an asset is requested.
Contact and updates
We update this policy when technologies, vendors, purposes, or retention periods change.
This policy and consent implementation should be reviewed by C9 GROUP's legal adviser before publication and whenever material tracking changes are introduced.