Effective Date: 16 June 2026
C9GROUP uses limited browser storage to remember your choices and, only with your permission, understand how this website is used and offer live chat.
No Google Analytics, Microsoft Clarity, or HaloPSA live chat data is sent unless you actively consent.
We keep the categories simple and use only the storage needed for the purposes described below.
Remembers your privacy decision so we can honour an acceptance, rejection, or withdrawal.
Remembers an audience option only when you explicitly select one. It does not track you across other websites.
Google Analytics 4, Microsoft Clarity, and HaloPSA live chat load only after you actively consent.
Every cookie or browser-storage item currently used by this website.
| Technology | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| c9_cookie_consent_v1 | C9GROUP | Necessary | Stores your privacy choice so the site can respect it. | 6 months |
| c9_audience | C9GROUP | Site preference | Remembers an audience option only when you explicitly select one. | Until removed |
| _ga | Google Analytics | Analytics | Distinguishes visitors after analytics consent. | 13 months |
| _ga_<measurement-id> | Google Analytics | Analytics | Maintains session state after analytics consent. | 13 months |
| _clck | Microsoft Clarity | Analytics | Stores a site-specific Clarity user identifier and preferences after analytics consent. | 1 year |
| _clsk | Microsoft Clarity | Analytics | Connects page views into a single Clarity session after analytics consent. | 1 day |
| CLID, ANONCHK, MR, MUID, SM | Microsoft Clarity | Analytics | Supports Clarity measurement, browser identification, and Microsoft service synchronization after analytics consent. | Session to 1 year |
| HaloPSA chat cookies and browser storage | HaloPSA | Live chat | Enables the live chat widget, visitor conversation continuity, and chat support features after optional consent. | Session to vendor controlled |
c9_cookie_consent_v1NecessaryStores your privacy choice so the site can respect it.
c9_audienceSite preferenceRemembers an audience option only when you explicitly select one.
_gaAnalyticsDistinguishes visitors after analytics consent.
_ga_<measurement-id>AnalyticsMaintains session state after analytics consent.
_clckAnalyticsStores a site-specific Clarity user identifier and preferences after analytics consent.
_clskAnalyticsConnects page views into a single Clarity session after analytics consent.
CLID, ANONCHK, MR, MUID, SMAnalyticsSupports Clarity measurement, browser identification, and Microsoft service synchronization after analytics consent.
HaloPSA chat cookies and browser storageLive chatEnables the live chat widget, visitor conversation continuity, and chat support features after optional consent.
You can accept, reject, or change your optional analytics and live chat preference without losing access to the website. Removing the consent record in your browser means we will ask for your preference again.
C9GROUP consent and audience preferences are first-party browser storage. If you accept optional tools, Google Analytics, Microsoft Clarity, and HaloPSA receive website-usage or chat-related information and may process it outside Australia.
Some visual assets load from external providers. They may receive ordinary network information, such as your IP address and browser details, when an asset is requested.
We update this policy when technologies, vendors, purposes, or retention periods change.
This policy and consent implementation should be reviewed by C9GROUP's legal adviser before publication and whenever material tracking changes are introduced.