C9 GROUP / RETAIL
You didn’t open a shop to chase IT faults and phone companies. C9 brings your technology, business support and suppliers under one team—from the EFTPOS connection to the office out the back.
Opening your first store? Improving the one you’ve got? Let’s get it sorted.
BUILT AROUND THE WORKING DAY
It’s never just the till, the phone or the Wi-Fi. It’s your team, your customers and the next thing that needs doing. Here’s how C9 brings the right support to each part of the day.
When the connection drops, it’s your staff who face the queue. A backup plan belongs in the setup, not on tomorrow’s to-do list.
We bring business internet, store Wi-Fi and backup options together, and test how the fallback works with your POS and payment providers.
A login won’t work. The stock tablet is playing up. Suddenly your store manager is fixing tech instead of helping customers.
C9 looks after supported devices, Microsoft 365 and staff access. New starters, leavers and everyday faults go through one support team.
“Have you got it in stock?” It’s a buying question. But everyone is serving and the phone is still ringing.
We route calls to the right store or team, set up an overflow path and match your messages to trading hours and public holidays.
Opening hours. Collection details. The same follow-up again. Small interruptions add up when there’s a shop to run.
We build suitable enquiry and follow-up workflows around your answers and systems, with a person taking over where judgement matters.
The promotion is ready. Now it needs to be on the shopfront and in-store screens—not sitting in someone’s inbox.
We handle the displays, installation and content tools. Your team can schedule offers for the right screens and selected stores.
Orders to chase. Supplier emails to answer. Admin to finish. The customers have gone home, but your work hasn’t.
C9 helps you add remote support for suitable admin, customer service and back-office tasks, with clear hours, responsibilities and handovers.
An urgent invoice lands in the shared inbox. It looks familiar. Your team needs more than a hunch to know what to do.
We help secure accounts and devices, review who has access, and give staff a clear way to report suspicious activity before it goes further.
A failed device or missing file can leave you scrambling. Having a backup and knowing how to recover are two different things.
We work through what needs protecting, who backs it up and how recovery will be checked across the services we manage.
You shouldn’t have to work out whether it’s the carrier, the network or the device. For the services in your plan, C9 investigates, follows up with suppliers and keeps you in the loop.
An illustrative trading day. Services, integrations and support hours are agreed around your business.
THE WHOLE BUSINESS IN VIEW
Take the services your business needs now, with room to add more later. We handle the setup, day-to-day support and supplier follow-up.
From the counter to the stockroom, give your team the connections, tools and support to get on with the job.
Make it easier to reach your store, follow up an enquiry and get the back-office work off your plate.
Get your offers out of the planning meeting and onto screens where shoppers can see them.
ONE TEAM TO TAKE IT FORWARD
Being passed between providers gets old quickly—especially with customers waiting. C9 owns the follow-up across the services we manage, bringing the right suppliers into the conversation and keeping you informed.
We look at what you’ve got, what’s costing you time and which contracts are still running. No assumption that everything needs replacing.
You get a clear scope and costs before work starts. We organise the suppliers, test the setup and show your team how it works.
When something needs attention, you know who to call. We manage the agreed services and help plan what comes next.
WHEREVER YOU ARE IN BUSINESS
Bring us in while the fit-out is being planned. Internet lead times, cabling, equipment and your opening date need to line up.
Tell us what your team works around every day. We’ll prioritise the recurring issues and map a sensible sequence of changes.
Use the next opening to establish a repeatable store setup, with local requirements and ongoing support accounted for.
TAKE THE DETAILS WITH YOU
Explore connectivity, store networks, calling, signage and IT delivery in our retail solutions portfolio. Share it with your business partner or store manager.
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BEFORE YOU DECIDE
No. Start with what your business needs now. We can manage a particular service or bring several capabilities together, with the scope and costs set out before you commit.
Yes. C9 coordinates the connectivity and IT requirements with the providers involved. We make clear who owns the application, terminals and payment service, and manage the agreed supplier escalation.
Yes. We review what is suitable and supportable before recommending changes. Existing contracts, equipment condition and your plans for the business all inform the sequence.
Your service plan sets out how to contact C9, the support hours and the escalation process. C9 investigates within its managed scope and coordinates the relevant suppliers, keeping responsibilities clear.
The scope depends on your locations, staff, equipment, existing services and support requirements. We separate setup work, ongoing services and optional improvements so you can see what you are paying for.
As soon as you have a location and an intended opening date. Carrier availability, cabling, hardware and number transfers can affect the schedule. Bringing those dependencies together early helps you plan realistically.
LET’S TALK RETAIL
Tell us what’s holding you up—or when you’re opening. We’ll work through what you need, what can stay and what it will take.
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