Managed ITBusiness Continuity— 4 Min Read
Retail Group Stability: Eliminating Outages for 12 Locations
How a growing retail brand eliminated $2k/hour revenue losses through redundant internet infrastructure.
James Wilson
SMB Solutions Lead @ C9
Share Impact
Outcome Structure
Verified Result
This case study represents actual operational outcomes achieved by C9.
Talk to the TeamThe Cost of Outages
A retail business with 12 locations was losing approximately $2,000 per hour during internet outages. Their reliance on a single ISP created a critical single point of failure that halted sales and frustrated customers.
Dual-Carrier Redundancy
C9 implemented a primary and backup internet connection model with automatic failover. Since implementation, the client has maintained 100% uptime across all locations for over 18 months.
Executive Summary
By consolidating vendors and moving to a managed infrastructure model, this partner transitioned from reactive "firefighting" to proactive growth. They no longer manage IT; they use it as a tool for scale.
Outcome: 100% Stability Achieved
Other Success Stories
See how we solve complexity across different sectors.
Lumina Digital Signages
Spendless Shoes: 65-Store Commercial Display Rollout
How C9 Lumina connected a national retail network to centrally managed screen content across 65 stores.
Read Impact Report
Property Display Content
Above Zero: Digital Displays for Active Property Sales Environments
A property display workflow built to keep project messaging, listings and sales content polished, current and easy to update.
Read Impact Report
Retail Fitout Displays
Novo: Curved Screens and Transparent Digital Posters for a New Store Fitout
How Lumina display planning helped Novo create a sharper in-centre retail experience with premium screen moments.
Read Impact Report